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Support

PDF Algo Pro support

Write to us and we will help.

Email us

We reply within two business days, Monday to Friday, Sydney time. You can write in English or French.

pdfalgopro@algorythmos.com

Email support

What helps us help you

  • What you were doing, and what happened instead of what you expected.
  • Your device model and its iOS or iPadOS version.
  • The app version, shown in Settings under About.

In the app, Settings › Report a problem starts an email to us. If you leave the diagnostics summary switched on, these details are filled in for you, and you can read them before sending.

Please do not send us your documents. We will never ask for them. If a problem needs an example, make one that contains no real information.

Common questions

Where are my documents?

In the PDF Algo Pro folder on your device. Open the Files app, choose On My iPhone or On My iPad, then PDF Algo Pro.

Are my documents backed up?

The app does not back up or sync your documents itself. They are part of your device backup if you back up to iCloud or to a computer. Keep a copy of anything important.

Why can’t I see summaries or ask questions?

These features need a device that supports Apple Intelligence, with Apple Intelligence turned on in the Settings app. Reading, scanning, markup, forms and signing work without it.

I can’t get past App Lock. Can you unlock it?

No. App Lock uses Face ID, Touch ID, Optic ID or your device passcode, and we have no access to your device. If Face ID fails, the app accepts your device passcode.

How do I delete my data?

Delete documents in the app, then empty Recently Deleted. Deleting the app removes its documents and data from your device. We hold nothing about you unless you have emailed us, and you can ask us at pdfalgopro@algorythmos.com to delete those emails at any time.

Does the app cost anything?

The app has no purchases or subscriptions at present. Apple handles App Store payments and refunds at reportaproblem.apple.com.

How do I send feedback on a test build?

Open the TestFlight app, choose PDF Algo Pro, then Send Beta Feedback. You can also take a screenshot in the app and share it as beta feedback. Feedback reaches us through Apple.

How do I report a security problem?

Write privately to info@algorythmos.com.au with the subject “SECURITY: pdf-algo-pro”. We acknowledge reports within five business days. Please do not post the details publicly first.