Études de cas
Healthcare — Documentation Burden Analysis
A system-wide analysis of the "Digital Disconnect" in Australian healthcare — where clinical care competes with administrative friction.
Défi
Australian healthcare suffers from a "Digital Disconnect": clinicians spend nearly as much time on documentation as on direct patient care. The burden is fragmented across GP practices, nursing handovers, and disconnected systems, making its true scale — and the best places to intervene — hard to see.
Solution
We ran a comprehensive, data-driven analysis across the system: GP administrative load, nursing documentation efficiency, clinical-handover failure points, and interoperability gaps between Primary Health Networks. The findings were synthesised into a single view of where time and money are lost and where AI-assisted workflows would have the most leverage.
The care paradox: how a clinician’s day splits
Share of working time — direct patient care vs documentation vs other tasks.
How documentation load changes GP practice
Share of GPs reporting each operational change driven by administrative burden.
GP patient-volume overload
Proportion of GPs carrying a high-volume (>150 patient) load versus a standard load.
GP burnout and its administrative share
Total reported GP burnout rate and the portion attributed to administrative work.
Medication turnaround: paper vs EMR
Average minutes per medication process — paper-based workflow versus an EMR system.
Information retention at clinical handover
Retention rate by handover method — verbal only, verbal with notes, and printed handout.
Job satisfaction by practice setting
Reported GP job satisfaction — salaried (ACCHO) versus private practice.